Not a problem! We’re more than happy to support websites hosted with other providers. In order to effectively manage and maintain your website, we may require delegate access to your hosting environment. This allows us to connect our software and efficiently carry out necessary updates, optimizations, and security measures.

We understand the importance of timely content updates for your website. Our goal is to complete most changes as quickly as possible, typically within the same business day. However, depending on the complexity of the updates or the current workload, it may take up to 3 business days to implement the changes.

If you have time-sensitive updates that require immediate attention, please notify us in advance. We’ll prioritize those updates and work around the necessary schedule to ensure your content is updated promptly.

Our team is committed to providing efficient and reliable service, and we strive to meet your content update needs within the specified timeframe. Should you have any further questions or concerns, please don’t hesitate to let us know, and we’ll be glad to assist you.

Not a problem at all! We understand that your website may require more than hours of content updates per month that what is avaialbe in our plans. In such cases, if your requested changes exceed the allocated hours, we will promptly inform you before proceeding with the additional work.

At that point, any content updates beyond the included hours will be charged at our hourly rate. This ensures transparency and allows us to provide you with an accurate cost estimate for the extra time required to complete the updates.

Rest assured that we will always communicate with you in advance regarding any additional charges, giving you the opportunity to approve or modify the scope of the work based on your preferences and budget.

Our aim is to provide flexible and transparent service, accommodating your content update needs while ensuring a clear understanding of any additional costs involved. If you have any further questions or concerns about content updates or pricing, please feel free to let us know, and we’ll be happy to assist you further.

The included hours of content updates do not roll over or accrue if unused within the calendar month. It is designed to provide you with a monthly allocation of dedicated time for content updates.

Content updates typically include making changes to the existing text, images, and other media on your website. This can involve tasks such as:

• Editing and revising website copy.
• Adding or removing images or videos.
• Updating product or service descriptions.
• Modifying pricing information or business hours.
• Publishing new blog posts or articles.
• Updating contact information or address details.

It’s important to note that content updates do not cover certain activities such as graphic design work, search engine optimization efforts, designing and building new features or pages for your website, custom development or coding work. These types of tasks may require separate discussions and may be billed separately.

If you have specific content update needs or questions about what is included, we recommend reaching out to our support team or account manager. They will be able to provide you with more detailed information and clarify any specific tasks you have in mind.

Backups are essential snapshots of your website’s data and files, serving as a safety net in case of errors, incompatibilities, or security issues. They allow you to restore your website to a previous working state, preventing data loss and minimizing downtime. By regularly creating backups and storing them securely, you can protect your website’s valuable content and ensure peace of mind knowing that you have a reliable fallback option if needed.

Our approach includes regularly updating the backend software to address vulnerabilities and benefit from new features and bug fixes. We enforce strong admin credentials, enforce multifactor authentication, limit login attempts, and we encourage the use of secure hosting and SSL certificates. Monitoring for suspicious activities and staying informed and up to date about evolving security practices are essential components of our strategy to protect your website against hacking attempts and ensure a secure online presence.

Our payment terms are straightforward and convenient. You will be billed on a monthly basis for the management services provided during that particular month, you’ll have 7 days from the date of the invoice in which to make payment via EFT. A debit order can also be put in place on request.

Getting started with our website management services is as easy as contacting us. Simply reach out to us, and we’ll guide you through the process. We’ll need access to your current WordPress dashboard to begin managing your website efficiently. Once we have the necessary access our team will swiftly set up your website on our maintenance system. From that point on, we’ll take care of all your website management needs. Whether you require updates, have questions, or need any assistance, we’re just an email, ready to provide you with excellent support and service.